Navigation (Global) by Verizon Connect FAQ

Frequently Asked Questions About the Navigation (Global) Mobile App


What Does Navigation (Global) Do?

Navigation (Global) is a GPS-based navigation application (app) for professional drivers. It provides turn-by-turn navigation instructions on mobile devices for a variety of vehicle classes and is highly configurable.

What is the difference between Navigation (Global) and Navigation (N. America)?

  • Navigation (N. America) is the legacy navigation application for Windows and Android systems. Navigation (N. America) has map data for US and Canadian roads. The Navigation Portal application allows administrators to monitor and manage their Navigation (N. America) solution.
  • Navigation (Global) builds on Navigation (N. America) and is fully integrated with the Verizon Connect platform. Navigation (Global) supports international data in all regions of the world.

How Do I Get Started?

You can set up a subscription for your fleet and activate the Navigation (Global) service by contacting your Verizon Connect account representative. As soon as the service has been activated, your drivers can download and install the Navigation (Global) mobile application and start using it.

  • iOS users can download the app from the App Store.
  • Android users can download the app from the Play store.

See the Navigation Getting Started Guide for details about signing in and using the application.

What Are the Key Advantages of Verizon Connect Navigation?

Verizon Connect Navigation software is built on years of driver experience. Over 150,000 drivers have been using our Navigation software for over a decade. We have used that experience and feedback to improve map data and add key features that help professional drivers manage routes and schedules effectively to stay informed, focused and well-prepared when they are on the road.

Our extensive driver community also provides daily feedback about routes and road conditions that is integrated into the Navigation road network data. As a result, drivers have the most current road network data available when using the service. With its offboard map option, you do not need to download gigabytes of data to get started. You can start using Navigation in minutes.

What Kind of Financial Savings Can I Expect?

Studies have shown that fleets that deploy Verizon Connect Navigation services have experienced a 2-4% drop in mileage, a 5% decrease in fuel costs, a 5-10% decrease in accidents, a 20% increase in workforce productivity, and more…

What is "Last Mile" Navigation?

The "last mile" is how Verizon Connect Navigation services provide custom navigation and instructions to drivers as they approach their destination. The Verizon Connect Markers feature works with our Navigation services to provide instructions customized for your unique depot and customer locations, including configurable yard shapes and sizes, access paths to the location from nearby roads and back out to the road (and different arrival and departure routing if needed), and custom arrival and departure notes.

Where Do I Go for More Information?

Visit https://www.verizonconnect.com or https://help.verizonconnect.com/.

Technical Questions

Q: How is the USA map data divided into coverage regions?

The USA map data is divided as follows:

  • Great Lakes - Wisconsin, Michigan, Illinois, Indiana, Ohio
  • Mid West - N & S Dakota, Minnesota, Nebraska, Iowa, Kansas, Missouri, Oklahoma, Arkansas
  • Mountain West - Montana, Idaho, Wyoming, Nevada, Utah, Colorado, Arizona, New Mexico
  • North East - Pennsylvania, New York, New Jersey, Connecticut, Massachusetts, Rhode Island, Vermont, New Hampshire, Maine
  • Pacific West - California, Oregon, Washington, Alaska, Hawaii
  • South East - Louisiana, Mississippi, Tennessee, Kentucky, Alabama, Florida, Georgia, N & S Carolina, Virginia, West Virginia, Maryland, Delaware, District of Columbia
  • Texas - Texas

Q: What types of map data files exist?

Map data is broken into a series of files by country and function. These include:

  • Road Network — basic road data
  • Truck Network — truck specific road data
  • Historic Traffic — historic traffic data used for routing
  • Enhanced Network — comprises Truck and Historic map data
  • Signage — includes junction view and signage data
  • World Junction Views — junction views for various countries
  • World Cities and Borders — city and border data

For larger regions and countries, the files can be broken into West and East (for USA) or North and South (for Brazil).

Note: Common Navigation files are used for all data coverage regions. This sometimes makes it appear that all regions are downloaded, even if the user has chosen only one region.

Q: How do I set up devices with Navigation and preloaded map data for drivers?

For information on how to copy map data, see How to Copy Map Data Files.

Q: How do I make Navigation the default map or satnav app on my Android device?

  • On the phone or tablet, go to Settings.
  • Tap Apps. If Google Maps (or any other map app) is set as default, find it in the list on the Apps screen and tap it.
  • Tap Open by default.
  • Tap Open Supported Links, then tap "Ask Every Time".
  • Go back to the Apps screen, find "Navigation" in the list, and tap it.
  • Tap Open by default.
  • Tap Open Supported Links, then tap "Open Every Time".

Note: The options described in the steps above may be slightly different depending on the make and model of your Android device.

Q: What is the difference between offboard and onboard maps?

Offboard maps are the fastest way to start using Navigation without downloading data. Offboard maps require an Internet connection. Onboard maps are downloaded to your device and give you access to additional features such as speed alerts and junction views. Onboard maps work without an Internet connection.

For more details about offboard and onboard maps see Onboard vs. Offboard Maps in Navigation.

Q: When are speed alerts triggered?

A "speed warning" is triggered at 5 KPH or 3.1 MPH over the posted speed limit. A "speed alert" is triggered at 10 KPH or 6.2 MPH over the speed limit. A speed alert also triggers an audible alert.

Note: GPS and Odometer speeds might not exactly match. The odometer reading is also dependent on tire inflation pressure.