Resetting or Changing Your Password

How to Reset a Forgotten Password, or Change Your Password

If you have forgotten your Fleet password and would like to reset it, or you want to change your existing password to follow your company's data security policies, follow the steps described below:

Reset My Password

  1. In a web browser, go to
  2. Click the Forgot Password? link. The login area changes to display a single field asking for either your email address, or your username.
  3. Enter the email address associated with your user account, or login username (for example, verizonconnect:main) and click the Submit button. You will receive a password request email in a moment. Within this email click the Set your password link and you will be taken to a web page where you can choose a new password. If your company has a password policy in place your password might need to meet requirements such as a minimum password length, number of uppercase and lowercase letters, or symbols.

Forgotten Password

Use the following steps if you remember your current Fleet password and would like to change it:

  1. Log into the Verizon Connect Fleet product (
  2. Click on your username in the upper right corner of the screen and then click the Settings button. The Settings dialog box opens.
  3. Click the User tab to the left of the Settings dialog box, and then click the Change Password checkbox.
  4. Type your current password into the Current Password field, and then type your new password into the Password field. Re-type your new password into the Confirm Password field. For greater security, your new password should include a mixture of uppercase and lowercase characters as well as numbers and symbols.
  5. Click the Save button and the new password is saved.