Troubleshooting Navigation by Verizon Connect

Tips on How to Troubleshoot Issues with the Mobile App Navigation by Verizon Connect


Use the following tips to correct issues with the mobile app Navigation by Verizon Connect.

Routing from wrong location or previous stop, rather than current location

A possible cause for this issue could be that the GPS location was not acquired properly.

Follow these steps to correct the starting location:

  1. Tap the green arrow to accept the destination. The route shows the wrong starting location.
  2. Tap X to remove the starting location.
  3. Tap Resume Navigation to recalculate the route with a new starting location.

No text displayed while navigating

For this issue to occur, the current location could be off road or there could be a data error.

Follow these steps to make the text re-appear:

  1. Tap X or the back arrow below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Calculating or Rerouting message does not disappear

A possible cause for this issue could be that the GPS location was not acquired properly.

Follow these steps to make the message disappear:

  1. Tap X or the back arrow below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Routing to the wrong destination

Follow these steps to correct the destination:

  1. Tap X or the back arrow below the message area to cancel navigation.
  2. Tap Resume Navigation to try again.

Route overview map is not displayed in 2D

The wrong perspective mode might be displayed, because a previous map state was saved.

Switch between 3D and 2D mode by tapping the 2D/3D Perspective icon on the map.

No map details appear

This issue might be caused by the maps not being downloaded properly onto your device.

Follow these steps to download the map data for your country or region:

  1. Tap the Menu icon, then Map Data.
  2. On the All Maps tab, find the map data you need in the list.
  3. To download the data, tap the Download icon for each data set you need.

Maneuver instructions stuck

This problem might be caused by a database issue that occurs during updates.

If map data is not downloaded, a workaround for this problem is to uninstall then reinstall the application. If map data is downloaded contact customer support for assistance.