Viewing Your Support Cases in Fleet

How to View Your Support Cases and Check Their Current Status


This knowledge base article describes the steps required to access any support cases you submitted to Verizon Connect over the past three years, and to view their history and current status.

This functionality is not available in all accounts, or for customers in some countries outside North America.

Access Case View

  • From the main platform menu, open the Help section, and then click the Help link. The Community Help Portal opens in a new browser window. This may take a moment as your account credentials are authenticated.

  • In the Community Help Portal, click your account name in the upper right corner and then, from the contextual menu that opens, click My Account. The Details View screen opens.

  • Click the Related tab. A list of recent and historical cases is displayed.

  • Click View All in the bottom right corner of the screen to see a complete list of all support cases you have submitted. For each individual case, you can scroll to the right to see their Date Opened and Status details, or click on a case number to open the Details screen for the selected case.

If you require additional assistance, or you have questions about this feature, please contact us at support@verizonconnect.com.